Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions (the “Terms”) govern access to and use of PrimeShieldRoofing.com and any Prime Shield Roofing webpage, landing page, online form, chat feature, customer portal, or digital service that links to these Terms (collectively, the “Site”).

“Prime Shield Roofing,” “we,” “us,” and “our” refer to Prime Shield Roofing and, when applicable to a specific roofing transaction, the business entity identified in the written estimate, proposal, or contract. “You” and “your” refer to each person who accesses or uses the Site.

By accessing or using the Site, you acknowledge that you have read and agree to these Terms and our Privacy Policy. If you use the Site for a company, property owner, association, or other organization, you represent that you are authorized to act for it and bind it to these Terms.

2. Eligibility and Service Area

The Site is intended for adults who have reached the age of legal majority and can enter a binding agreement. Prime Shield Roofing markets or provides roofing services in Florida, Alabama, Mississippi, and North Carolina, subject to contractor licensing, registration, local availability, project type, and other applicable requirements.

Website availability in a state, county, or city does not by itself represent that we have accepted a project, that a particular service is available at an address, or that a particular Prime Shield Roofing entity is authorized to contract for every type of work in that jurisdiction. The applicable written proposal or contract will identify the contracting party and project terms.

3. Website Use Is Not a Roofing Contract

Site content and communications generated through the Site are for general informational and preliminary scheduling purposes. Neither submitting a form nor receiving a website message, automated response, appointment request, preliminary range, or inspection request creates a roofing contract or obligates either party to proceed.

A roofing project is accepted only through a separate written agreement signed by authorized parties. That agreement may address scope, materials, price, deposits, payment schedules, change orders, permits, start and completion timing, cancellation rights, warranties, dispute procedures, and other project terms. If these Terms conflict with a signed project agreement, the signed project agreement controls for the roofing transaction, except where applicable law requires otherwise.

4. Estimates, Measurements, and Roofing Information

Any website price, promotion, financing illustration, material description, expected life, energy-saving statement, timeline, or cost range is general information and is not a binding quote. Final pricing and scope may depend on an inspection, roof access, measurements, deck condition, code requirements, permits, material availability, property access, insurance requirements, and other project-specific conditions.

Roof areas, slopes, dimensions, quantities, photographs, aerial measurements, diagrams, renderings, colors, and product images may be approximate. Digital images and device displays may not reproduce actual roofing colors or textures. Final selections must be confirmed in the applicable written project documents and, where appropriate, against physical manufacturer samples.

Conditions hidden beneath roofing materials or otherwise not reasonably visible during an initial inspection—including damaged decking, structural deterioration, moisture, mold, code deficiencies, multiple roof layers, concealed flashing, or unsafe conditions—may affect the final scope, schedule, and price. Any additional work is governed by the signed project agreement and applicable change-order requirements.

5. Inspections, Photographs, Aerial Images, and Drones

When you request an inspection or estimate, you represent that you own the property or are authorized by the owner to request the visit and permit reasonable access. Inspections may include roof, exterior, attic, ceiling, drainage, and related areas reasonably relevant to the requested roofing service.

Prime Shield Roofing may use photographs, video, satellite or aerial imagery, measurement providers, and legally operated drones to document conditions and prepare or perform work. Such information is not an engineering report, building code determination, insurance-coverage opinion, or guarantee that every defect has been identified unless a separate written agreement expressly states otherwise.

6. Storm Damage and Insurance Information

Prime Shield Roofing is a roofing contractor. Unless a separately identified individual is properly licensed to provide another regulated service, we do not act as your insurance company, insurance agent, attorney, engineer, or public adjuster. We may explain our roofing estimate, document observed property conditions, and communicate project information when authorized, but we do not interpret insurance coverage or promise that a claim will be approved or paid.

You remain responsible for reviewing your policy, communicating with your insurer, and paying amounts due under the project agreement regardless of insurance proceeds, except where the written contract or applicable law states otherwise. Prime Shield Roofing will not knowingly offer to rebate or waive an insurance deductible or engage in another practice prohibited by applicable law.

7. State Consumer Rights

Roofing and home-improvement transactions may carry notices, cancellation rights, contract requirements, deposit restrictions, and other protections under federal, state, or local law. Those rights depend on the project location, transaction, insurance involvement, method and place of sale, and other facts.

• Florida: Residential roofing contracts and insurance-related roofing activity may be subject to specific contractor disclosures and prohibited-practice rules. Any required notice will appear in the applicable roofing contract or related document.
• North Carolina: Certain residential roof-repair or replacement contracts have a statutory cancellation period after written notice that an insurer denied all or part of the claim. Any applicable right and notice will be provided in the project documents.
• Alabama and Mississippi: Applicable licensing, home-solicitation, consumer-protection, contract, permitting, and cancellation requirements remain fully preserved.

Nothing in these website Terms waives, shortens, or replaces a non-waivable right or notice required by law. Review the signed project agreement and cancellation form, if any, for the rules applying to your transaction.

8. Permits, Codes, Associations, and Approvals

Permit and inspection responsibilities will be stated in the signed project agreement. Building departments, inspectors, engineers, utilities, homeowners’ associations, condominium associations, historic districts, and other third parties control their own approvals and timing. Prime Shield Roofing does not guarantee approval by any third party or a particular permit-processing or inspection date.

Unless the project agreement assigns the responsibility to Prime Shield Roofing, the property owner is responsible for obtaining association, landlord, lender, or other private approvals and for disclosing restrictions that may affect the work.

9. Products, Manufacturers, and Warranties

Product names, colors, specifications, availability, and manufacturer warranty descriptions may change without notice. Manufacturer warranties are issued and administered by their respective manufacturers and are subject to their own registration, maintenance, transfer, exclusion, and claim requirements.

Any Prime Shield Roofing workmanship warranty exists only if stated in a signed project agreement or separate written warranty. Website descriptions do not expand, modify, or create a product or workmanship warranty.

10. Financing and Payment Services

The Site may provide information or links concerning financing, payment cards, electronic payments, or third-party lenders. Financing is subject to application, credit approval, lender terms, and applicable law. Prime Shield Roofing does not guarantee approval, rate, payment amount, or availability unless expressly stated in a signed agreement issued by the responsible provider.

A third-party lender or payment processor is responsible for its own services, disclosures, decisions, security, and terms. Project payment obligations are governed by the signed project agreement and are not changed merely because financing or insurance funds are delayed or unavailable.

11. Emergency and Temporary Services

Website submissions are not continuously monitored and must not be used to report an emergency or immediate danger. If there is fire, structural instability, downed electrical service, active flooding, or risk of injury, leave the unsafe area and contact 911 or the appropriate emergency authority.

Tarping, dry-in, leak mitigation, or another temporary measure is not a permanent repair and may not stop all water intrusion, especially during severe weather. The scope and limitations of emergency services will be governed by the applicable authorization or project agreement.

12. Intellectual Property

The Site and its text, graphics, photographs, video, logos, trademarks, designs, software, code, layout, and other content are owned by or licensed to Prime Shield Roofing and are protected by intellectual-property laws. Third-party names, products, and marks belong to their respective owners.

We grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Site for personal, noncommercial purposes related to evaluating or obtaining our services. You may not copy, republish, sell, license, scrape, distribute, modify, create derivative works from, reverse engineer, frame, or commercially exploit Site content without prior written permission, except as permitted by law.

13. Feedback and User-Submitted Content

If you submit a review, testimonial, photograph, video, suggestion, or other content, you represent that you have the right to provide it and that it does not violate another person’s rights or the law. You retain ownership of your content.

You grant Prime Shield Roofing a nonexclusive, worldwide, royalty-free license to store, reproduce, and use submitted content as reasonably necessary to respond to you, evaluate or perform requested services, maintain business records, and exercise legal rights. Promotional use of a customer testimonial or recognizable private-property content will be subject to any permission required by applicable law or a separate authorization.

14. Prohibited Conduct

You may not use the Site to:

• Violate a law or another person’s rights;
• Impersonate another person or misrepresent your authority;
• Submit false, deceptive, threatening, defamatory, or unlawful material;
• Transmit malware, malicious code, or harmful instructions;
• Probe, bypass, disable, or interfere with security or access controls;
• Access accounts, data, systems, or areas not intended for you;
• Overload, disrupt, or damage the Site or supporting systems;
• Harvest personal information or send unauthorized spam;
• Use automated scraping, bots, crawlers, or agents except ordinary search-engine indexing authorized by us;
• Use Site content to train or improve an artificial-intelligence model without written permission; or
• Remove proprietary notices or falsely suggest endorsement by Prime Shield Roofing.

15. Privacy Policy

Our collection, use, disclosure, and protection of personal information is described in the Prime Shield Roofing Privacy Policy. The Privacy Policy is incorporated into these Terms by reference. Please do not submit Social Security numbers, full banking credentials, medical records, passwords, or identity documents through general Site forms, chat, email, or text messages.

16. Artificial Intelligence and Automated Features

The Site may use chatbots, automated scheduling, transcription, measurement, machine-learning, or generative artificial-intelligence tools. Automated output may be incomplete, outdated, or inaccurate and is provided only for preliminary informational or administrative assistance.

Do not rely on automated output as a roofing diagnosis, final measurement, binding price, engineering opinion, building-code determination, insurance advice, safety instruction, or legal advice. Confirm important information with an authorized Prime Shield Roofing representative and the applicable signed documents. Do not use automated features to generate harmful, deceptive, illegal, or abusive content or to circumvent safeguards.

17. Electronic Communications and Signatures

By using the Site or communicating electronically, you consent to receive records, disclosures, and communications electronically where permitted by law. Electronic signatures and records may have the same legal effect as paper versions when the parties use an approved process and applicable law permits.

You are responsible for providing accurate contact information and maintaining access to your email and devices. A typed name, website form, or text message does not create a roofing contract unless the communication and process clearly show an intent to sign the applicable project agreement.

18. Telephone and SMS Terms

If you provide a telephone number and request or consent to communications, Prime Shield Roofing may call or text you about an inquiry, inspection, estimate, appointment, project, delivery, payment, warranty, or requested service. Calls or texts may be sent using automated technology where permitted and where legally required consent has been obtained.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel text messages and HELP for help, or call (727) 473-4555. Consent to receive marketing texts is not a condition of purchasing roofing services. Carriers are not responsible for delayed or undelivered messages. Transactional messages that are legally permitted may continue when necessary to administer an existing request or project.

19. Third-Party Websites and Services

The Site may link to independent manufacturers, suppliers, lenders, payment processors, mapping services, social networks, review platforms, insurers, or other third parties. A link does not mean that Prime Shield Roofing controls or endorses the third party. Their websites, products, availability, security, privacy practices, and terms are their responsibility.

You use third-party services at your own risk and should review their terms and privacy notices. To the extent permitted by law, Prime Shield Roofing is not responsible for a dispute between you and an independent third party.

20. Site Availability and Changes

We may update, suspend, restrict, or discontinue any part of the Site at any time. We do not guarantee that the Site will always be available, uninterrupted, secure, current, or error-free. We may restrict access when we reasonably believe these Terms have been violated or when necessary for security, maintenance, legal, or operational reasons.

23. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Prime Shield Roofing and its owners, officers, employees, agents, and licensors from third-party claims, liabilities, damages, judgments, and reasonable costs arising from your unlawful misuse of the Site, your material violation of these Terms, content you submit in violation of another person’s rights, or your fraud or willful misconduct. This provision does not require a consumer to indemnify a party for that party’s own negligence or conduct where prohibited by law.

25. Governing Law

The Federal Arbitration Act governs the arbitration section. Except where federal law or a non-waivable law of your state requires otherwise, these Site Terms are governed by Florida law, without regard to conflict-of-law rules. Any court action permitted under these Site Terms must be brought in a court with lawful personal and subject-matter jurisdiction.

Project-specific disputes remain subject to the governing-law and venue provisions in the signed project agreement and to mandatory law at the property location.

26. Copyright Complaints

If you believe material on the Site infringes your copyright, send a notice to legal@PrimeShieldRoofing.com containing: your physical or electronic signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your name and contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and you are authorized to act for the copyright owner.

We may forward a compliant notice to the person who supplied the material and may remove or restrict access to material as permitted by the Digital Millennium Copyright Act. Knowingly making a material misrepresentation in a notice or counter-notice may create liability under federal law.

27. Changes to the Site and These Terms

We may revise the Site and these Terms to reflect changes in services, technology, business operations, or law. Updated Terms will be posted with a new effective date. Changes apply prospectively when posted or on the stated effective date. If required by law, we will provide additional notice or request consent. Your continued use after the effective date signifies acceptance of the revised Terms.

28. General Provisions

• Compliance with law: You must comply with applicable laws when using the Site.
• Severability: If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
• No waiver: Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganization, asset transfer, or operation of the Site, subject to applicable law.
• Force majeure: We are not responsible for Site delay or failure caused by events beyond reasonable control, including severe weather, disaster, utility or telecommunications failure, cyberattack, government action, labor disruption, epidemic, or supply interruption.
• No agency: These Terms do not create a partnership, joint venture, employment, fiduciary, or agency relationship.
• No third-party beneficiaries: These Terms do not create rights for third parties.
• Headings: Headings are for convenience and do not limit a provision’s meaning.
• Survival: Provisions that by their nature should survive will remain effective after Site use ends.
• Entire agreement: These Terms and the Privacy Policy are the complete agreement concerning Site use. They do not replace a signed roofing, financing, warranty, or other transaction-specific agreement.

29. Contact Us

Questions about these Terms, copyright notices, arbitration opt-outs, and legal notices concerning the Site may be directed to: